Strengthens Its Commitment To Customers
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Russell’s Heating Cooling Plumbing & Electric and American Mechanical recently joined forces to provide better value and capabilities for anyone in need of residential and commercial services including heating and cooling systems, insulation, whole-home electric generators, plumbing, duct cleaning, electrical work, and more.
“There was an opportunity where Russell’s and American Mechanical could complement each other’s strengths and weaknesses,” says Buddy Smith, branch president for what is now being called Russell’s and American Mechanical. “We had two great brands, both with excellent reputations, and it just made sense to come together to be able to serve all of our customers even better. The collaboration has brought more stability to the combined team and allowed us to focus even more on training and growing. In addition, it means customers can count on the fact that we are going to be around when others might not.”
Adding new people to the team not only means the company has more resources, experience, and knowledge working together as one company, it means they can further ensure their “Service Today or it’s Free” guarantee. When you have a problem with your heating or cooling, electrical, or plumbing systems Russell’s and American Mechanical guarantees that they will make it to your home the same day service is requested, or the service call is free.
“One danger people run into with contractors—especially smaller companies or startups—is they are often here today, but gone tomorrow,” says Smith. “If you put your trust in someone to be there when you need them to cover a warranty claim or something similar, where does that leave you if they are no longer in business a couple of years from now? Russell’s and American Mechanical is a financially strong company, with the resources to live up to our commitments, so we’re going to be around for the long-haul, even when the economy fluctuates.”
The fact that more than 50 percent of HVAC sales at Russell’s and American Mechanical comes from their 10-Year Worry-Free System Coverage program is a testament to the company’s plans for longevity. Everything is covered—including maintenance, service, parts, and labor—for 10 full years.
“With our 10-Year Worry Free Coverage, our customers don’t have to worry about anything,” says Smith. “We show up every year to do the necessary maintenance, and if anything goes wrong at any time, we take care of it at no charge. No service call charges, no hidden fees, nothing. It truly is worry free which is why so many of our customers choose it.”
Russell’s and American Mechanical is highly trusted by tens of thousands of families in the area based on their expertise and customer service. In fact, they now have a combined 4.7-star rating (out of 5) with more than 6,700 reviews on Google.
Need services for your home or business? You can schedule an appointment online at russellshvac.com or pick up the phone and give them a call at 757-424-1000.
• Since 1977 • Residential • Commercial • Plumbing • Electrical • HVAC
• Tankless water heaters • Drain cleaning • Whole house generators • Licensed • Insured
• 2x Small Business of the Year • 4x Winner Best Places to Work
Russell’s Heating, Cooling, Plumbing & Electric
757.424.1000
1100 Executive Blvd., Chesapeake, VA 23320
www.russellshvac.com
